Exchange Policy

ONLY MERCHANDISE EXCHANGES. REFUNDS ARE GIVEN ONLY ON OUT OF STOCK MERCHANDISE FROM INITIAL PURCHASE.

A PRODUCT WILL ONLY BE EXCHANGED UNDER THE FOLLOWING CONDITIONS:

If the delivered product is not the product that the client ordered. 

If the problem you’re facing is due to the product’s manufacturing. 

If the size, color or model, of the delivered product, are different from what was ordered. 

For an exchange, both the packaging and the product must be in perfect condition. 

If the exchange is requested within the 14 days period, following all the indications of the return and exchange policy. 

Refunds are not given under any circumstances. The company will only exchange the product for another item that the client chooses.

CHANGES ARE NOT ACCEPTED IF: 

If the product shows signs of being used. 

If the product is damaged as a result of trying out the garment (piercing the fabric with fingernails, rings, or other similar objects) 

If the interior of the garment shows signs of being worn without undergarment (stains). For hygienic reasons we cannot accept returns or exchanges. 

If you no longer have the original packaging, or if the packaging is damaged. 

If the product includes two or more pieces, and any of them are missing. 

The costs for shipping any exchange products will be paid by the client.  Client must provide prepaid shipping labels.

POLICY CLAUSES: 

There is a 14 day exchange request limit, and the client must follow all the indications of the exchange policy. 

Shipping costs will be paid by the client. Customer must provide pre-paid shipping labels.

The dispatch of the order will be done 3-5 working days that the order is made. All orders will be paid using debit or credit card, or in cash when the order is delivered by COD. If the package sent by COD is not returned to us, and the client is at fault, these costs must be covered by the client.  

For special deliveries, when the client wishes faster delivery, the extra charges will be covered by the client. 

The company is not responsible for errors made by the client when providing shipping or size information. For international shipping, the client will have to cover extra fees. 

The company is not responsible for delays in delivery time or extra fees that other countries might apply. 

The cost of shipping changes depending on weight and volume of the package, and the destination where the package is being shipped to. 

20% Restocking fees will be applied.

CAUSES FOR NOT SHIPPING AN ORDER: 

You will be notified of the reason why your order has not been shipped, by e-mail or telephone. 

If your credit card was not approved. 

If the product is not available. 

If the address provided by the client does not exist, or it is not valid. 

If the client asks for products regularly, in order to justify returns. 

We reserve this right in case of exchanges that don’t fit the clauses of the return and exchange policy. 

CANCELLATION OF AN ORDER

Order cancellations are not possible. Only merchandise exchanges. 

ONLY MERCHANDISE EXCHANGES. REFUNDS ARE GIVEN ONLY ON OUT OF STOCK MERCHANDISE FROM INITIAL PURCHASE. EXCHAGES ON AVAILABLE ITEMS.